Below is my initial text communication with the client, giving him my personal mobile phone to easily access me by.
Below is the clients text with photos of the issue.
Below is a text I copied / pasted and forwarded to the local Caesarstone Rep to initiate setting up an appointment between he and the client.
Below is confirmation from the client that the Caesarstone Rep had made contact and scheduled an appointment to assess the issue
Below is additional confirmation communication from the Rep of his upcoming appointment.
Below is my confirmation with the client that the Rep had updated us on his finding…the crack was not generated from issues related to the installation or the material. It had the appearances of a stress related crack (Keeping in mind that the countertops were install 4 1/2 years prior and the crack had just recently appeared).
The clients son (Nick) was also present at this meeting.
Below is a screenshot of our scheduled Service Call to fill the crack (No Charge) with a penetrating epoxy.
